Frequently Asked Questions
Everything you need to know about our fresh artisanal bakes.
How do you ensure the freshness of the baked goods during shipping?
All items are baked to order and vacuum-sealed or insulated with eco-friendly packaging to maintain peak freshness. We use expedited shipping to ensure your treats arrive within 24-48 hours of leaving our oven.
Do you offer gluten-free or vegan options?
Yes, Atome Bakery has a dedicated selection of plant-based and gluten-sensitive products. You can filter our shop page by 'Dietary Needs' to see the full range of available options.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or is incorrect, please contact our support team within 24 hours for a full replacement or refund.
Can I schedule a delivery for a specific date?
Absolutely. During the checkout process, you can select a 'Preferred Delivery Date' from our calendar. We recommend scheduling 3-5 days in advance for special occasions.
How should I store my bread and pastries once they arrive?
For the best experience, we recommend consuming our products within 2 days. If you wish to save them for later, most of our breads can be frozen for up to a month and reheated in a 350°F oven for 5-8 minutes.
Do you provide nutritional information for your products?
Yes, a full list of ingredients and nutritional facts is available on each individual product page under the 'Ingredients & Nutrition' tab.