Returns & Exchanges

Due to the perishable nature of our fresh artisanal sourdough and pastries, we prioritize food safety and cannot accept physical returns on food items. However, if your order arrives damaged or incorrect, we are committed to providing a full refund or replacement within 24 hours of delivery.

1

Inspect Your Order

Upon delivery, please immediately check your bakery items for any signs of transit damage or incorrect product fulfillment.

2

Capture Visual Proof

Take clear photographs of the damaged items or the incorrect package contents to assist our quality control team in processing your claim.

3

Contact Support

Email our customer care team at [email protected] with your order number and the photos within 24 hours of receiving your delivery.

4

Resolution Process

Our team will review your request and issue a store credit, a full refund to your original payment method, or schedule a fresh redelivery at no extra cost.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing